Job Description
We are looking for a reliable and adaptable IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's
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Key Responsibilities:
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Provide on-site IT support for desktops, laptops, and peripheral devices.
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Install, configure, and maintain hardware and software as per organizational standards.
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Perform IMAC (Install, Move, Add, Change) activities for IT assets.
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Handle hardware and software troubleshooting, including break-fix support.
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Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
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Manage and maintain IT inventory, including asset tracking and documentation.
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Perform system imaging for laptops and desktops.
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Support printer setup, troubleshooting, and network printer installations.
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Assist in conference room setup, AV support, and meeting room technologies.
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Provide VIP/end-user support with high-touch service.
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Support Office 365-related issues and general user account troubleshooting.




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Install and troubleshoot
compliance/security
software.
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Provide support for Mac devices alongside Windows systems.
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Ensure adherence to defined Service Level Agreements (SLAs).
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Document incidents, resolutions, and maintain knowledge base articles.
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Support after-hours activities, events, and recurring meetings when required.
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Required Skills & Qualifications:
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Strong knowledge of desktop/laptop troubleshooting and configuration.
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Hands-on experience with hardware support and peripheral devices.
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Basic networking knowledge including DHCP, DNS, and LAN connectivity.
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Experience in printer/network printer setup and troubleshooting.
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Familiarity with Office 365 support.
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Good communication and interpersonal skills.
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Ability to work independently in a energetic environment.
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Experience in inventory management and vendor coordination
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#J-*****-Ljbffr

📌 Field Support Specialist ( Freelance / Dispatch) (Queensland)
🏢 Teceze
📍 Queensland