Job Description
Closing Date: 21 August ****
n face2face reference: ******
n Locations: Richmond, VIC
n Contract Duration: ASAP to 31 December **** (Possible extension pending approval)
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Why Join?
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Drive meaningful service improvements that enhance participant experiences
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Lead co-design workshops and influence organisation-wide outcomes
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Work in a collaborative, multidisciplinary service design environment
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Shape future-state services through research, insights and innovation
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Enjoy a hybrid working arrangement with flexibility and autonomy
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Contribute to initiatives with genuine social and community impact
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About the Role
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This role is responsible for designing and improving end-to-end services through human-centred design methodologies. Working closely with participants, stakeholders and multidisciplinary teams, you will conduct research, facilitate co-design activities, map service journeys and deliver practical improvements that enhance user experiences and business outcomes.
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Key Responsibilities
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Conduct research and analyse insights to identify participant and staff needs
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Facilitate workshops, co-design sessions and design-thinking activities
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Develop current and future-state service journeys and process maps
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Advocate for user needs and stakeholder perspectives throughout projects
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Evaluate and refine service concepts, processes and experience improvements
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Collaborate with internal teams to deliver effective service design outcomes
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Skills & Experience
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Experience applying human-centred design and service design methodologies
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Strong workshop facilitation, co-design and stakeholder engagement skills
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Ability to conduct research and translate insights into practical solutions
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Experience mapping customer journeys, processes and service experiences
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Solid analytical, problem-solving and communication capabilities
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Experience working within Agile or multidisciplinary delivery teams preferred
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Experience working within Agile or multidisciplinary delivery environments
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Capability in journey mapping and service blueprinting methodologies
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Understanding of Digital Service Standards and accessibility principles
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Knowledge of inclusive design practices to support equitable experiences
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Strong strategic thinking and ability to navigate complex challenges
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Experience contributing to iterative service and product improvements
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Australian Citizenship is a mandatory requirement for this position.
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📌 Aps 6 Service Designer (South Australia)
🏢 face2face Recruitment
📍 South Australia