Job Description
Taronga Western Plains Zoo Dubbo
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is looking for enthusiastic and customer-focused Guest Experience Officers (GEOs) to join our visitor experience team across a range of areas including Admissions, Retail, Hire and Accommodation (Guides).
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With multiple permanent and casual opportunities available, this is your chance to play a key role in creating unforgettable experiences for guests visiting one of Australia's most iconic zoos.
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Multiple permanent and casual positions available
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Opportunities across both Guest Experience
(Admissions/Retail/Hire)
& Accommodation teams
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Join a dynamic retail and guest experience team focused on delivering exceptional visitor experiences at Taronga Western Plains Zoo
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TCSA Wages Employees Award, Mon to Fri $***** per hour + 12% superannuation (plus additional weekend and after hours penalty rates where applicable)
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About the Role
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As a Guest Experience Officer (GEO), you'll be at the centre of the visitor experience and a key ambassador for Taronga Western Plains Zoo.
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Guest Experience
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We are recruiting GEOs across two core areas:
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Supporting Our Admissions, Retail And Hire Operations, You Will
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Welcome and assist guests throughout their visit
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Process admissions and ticket sales and enquiries
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Promote memberships, retail products and guest experiences
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Assist with bike, cart and hire operations and salles
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Deliver exceptional customer service and create memorable guest interactions
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Contribute to achieving sales and visitor satisfaction outcomes
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Accommodation
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Working with guests staying in our accommodation, you will:
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Deliver engaging and memorable guided zoo experiences
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Welcome and host overnight accommodation guests
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Provide exceptional service throughout the guest journey
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Share knowledge and stories about Taronga's animals, conservation work and facilities
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Create unique experiences that exceed guest expectations
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Working Hours
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Roles operate on a flexible Monday to Sunday rotating roster
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Typical shifts range between 7am and 9:00pm, with some early morning, evening and weekend work required depending on the operational area
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Availability during weekdays, weekends, public holidays and peak visitor periods (school holidays) is essential
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Key Accountabilities
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Deliver exceptional customer service across all guest touchpoints, including ticketing, hire, retail and accommodation environments, creating engaging and memorable experiences that encourage repeat visitation.
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Actively promote and sell zoo tickets, experiences and memberships, using solid product knowledge and sales techniques to maximise revenue and enhance the guest experience.
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Maintain high standards of retail presentation, including visual merchandising, stock availability, cleanliness, and point-of-sale operations to support a commercially successful environment.
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Proactively resolve guest issues and identify opportunities to improve both guest satisfaction and commercial outcomes.
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Work collaboratively as part of a high-performing team to support daily operations across Guest Experience and Retail areas, contributing to both service excellence and sales performance.
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Comply with organisational policies, including customer service standards,



sustainability practices, and Work Health and Safety requirements.
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About You
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We're looking for someone who thrives in a fast-paced, guest-focused retail setting and is passionate about delivering outstanding service.
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You Will Bring
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Proven experience in a retail , tourism, hospitality and/or guest-facing role, with confidence in engaging customers and driving sales
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Strong communication and interpersonal skills, with the ability to create positive and memorable guest interactions
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Experience using point-of-sale (POS) systems and handling transactions accurately
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Hold a current NSW Driver's License and willingness to obtain MR licence (Guides)
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Maintain a current Working with Children Check (WWCC) at your own expense
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Current Applied First Aid qualification (or willingness to obtain) and ability to maintain this qualification at your own expense
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Benefits
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Our employees enjoy generous employment conditions including some of the following:
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Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
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Free onsite car parking
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A wide range of discounts on our award winning accommodation across both sites
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Discounted food and beverage purchases across the sites
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Fitness Passport
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We're a social team - there's always lots going on around the zoo that we get involved with!
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+ more!
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We Value Diversity
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Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
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Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
#J-*****-Ljbffr

📌 Guest Experience Officer - Admissions/Retail/Hire And Accommodation - Twpz (Dubbo)
🏢 Taronga Conservation Society Australia
📍 Dubbo