Job Description
Team Leader - Patient Booking Coordinators
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Mobile Dental Clinics Australia – Heatherton VIC
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We're looking for a high-calibre Team Leader to lead our Patient Booking Coordinators and work closely with our Head of Sales & Service to drive exceptional sales, service and patient outcomes.
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This is a fast-paced, high-impact role suited to a top performer who thrives on targets, loves leading people and knows how to turn performance data into results.
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About the Role
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You will be responsible for leading, coaching and developing the Patient Booking Coordinators team while supporting the Head of Sales & Service with the day-to-day performance and growth of the department.
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You will:
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Lead and motivate a high-volume patient booking team.
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Drive team performance against KPIs, sales and conversion targets.
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Coach team members to maximise performance and accountability.
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Work closely with the Head of Sales & Service on strategy, performance and operational initiatives.
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Monitor and report on KPIs, identifying opportunities for improvement.
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Oversee high-volume calls, emails, leads and patient enquiries.
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Ensure exceptional patient experience and service standards.
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Help improve booking, follow-up and conversion processes.
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Champion CRM usage, technology and new systems.
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Take ownership, solve problems and proactively drive improvements.
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What We're Looking For
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You'll be a solid fit if you have:
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Proven experience leading a large team in a high-performance environment.
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Dental industry experience – essential.
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Strong knowledge of dental terminology, treatments and item codes.
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Experience using a dental CRM or patient management system.
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Strong understanding of KPIs, reporting, conversion and performance management.
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Experience managing high volumes of calls and emails.
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Excellent Excel and Microsoft 365 skills.
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A natural ability to learn new technology and systems quickly.
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Exceptional organisation, communication and problem-solving skills.
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A proactive, energetic and results-driven mindset.
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The Person
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We're not looking for someone who simply manages a team.
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We're looking for a leader who raises the standard.
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You are commercially minded, highly organised, accountable and confident making decisions. You know how to motivate people, analyse performance and turn underperformance into improvement.
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You thrive in a fast-paced environment, take ownership and consistently look for ways to do things better, faster and smarter.
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What Success Looks Like
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High-performing team. Higher conversion. Exceptional patient experience. Consistent KPI achievement. Continuous improvement.
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If you are an ambitious dental leader who wants to make a real impact, we want to hear from you
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📌 Team Leader - Patient Booking Coordinators (Victoria)
🏢 Mobile Dental Clinics Australia
📍 Victoria