Job Description
Entry Level Customer Service & Administration Assistant
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Hawthorn East, Melbourne | Permanent Full-Time
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Are you looking to start your professional career with a company that will invest in your development and provide genuine long-term opportunities? We're partnering with a well-established Australian automotive aftermarket organisation to recruit an Entry Level Customer Service & Administration Assistant to join their team.
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Reporting directly to the Customer Service Manager, this is an exciting entry-level opportunity ideally suited to a recent school leaver, hospitality worker, retail team member or someone early in their career looking to develop professional skills and establish a long-term career within customer service and administration.
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To provide a strong foundation for your success, you'll spend approximately the first 3-4 months based at the company's Altona North Distribution Centre, gaining practical exposure to products, operations and customer processes.
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This hands-on training period will help you develop valuable industry knowledge and a strong understanding of how the business operates before transitioning to the company's Hawthorn East office, where the role will be permanently based.
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The Opportunity
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This is an outstanding opportunity to learn from experienced professionals while gaining hands-on experience across customer service, administration and business operations.
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You'll receive full training and support while developing a strong understanding of the organisation's products, systems and customers, helping establish the foundations for a successful long-term career.
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Key Responsibilities
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Responding to customer enquiries via phone and email
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Assisting with order entry and order processing
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Supporting the customer service team with administrative tasks
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Maintaining customer records and updating system information
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Liaising with internal departments regarding customer orders and deliveries
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Assisting with documentation and general office administration
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Learning product knowledge and customer processes
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Supporting the wider team with day-to-day operations
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What We're Looking For
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This role is all about attitude. We're looking for someone who enjoys interacting with people, is eager to learn and wants to build a long-term career within a supportive business environment.
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You may be a recent school leaver, working in retail or hospitality, or simply looking for an opportunity to start your professional career.
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Ideally, you'll bring:
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A friendly, positive and enthusiastic attitude
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Strong communication and people skills
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Confidence speaking with customers and colleagues
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A genuine willingness to learn and take on feedback
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A qualified and reliable approach to work
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Strong attention to detail and organisational skills
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Basic computer literacy and confidence using technology
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The ability to work well within a team environment
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A customer-focused mindset and desire to help others
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Most importantly, we're looking for someone with a strong work ethic, positive outlook and genuine motivation to develop a long-term career within customer service and administration.
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Why Join?
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Excellent entry point into a professional career
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Full training and ongoing development provided
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Structured onboarding and product training program
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Supportive and cooperative team environment
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Exposure to a successful Australian business
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Clear career progression opportunities
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Hawthorn-based role with long-term career opportunities
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Opportunity to learn from experienced industry professionals
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Stable employment with a growing organisation
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📌 Entry Level Customer Service Assistant (Victoria)
🏢 Agrifutures
📍 Victoria