Job Description
The University of Sydney seeks a Senior Manager, Complaints Policy and Reform to lead the university's complaints policy and reform agenda. The role blends strategic thinking with hands-on delivery, including drafting policies, developing frameworks and engaging stakeholders to drive improvements in complaint handling across the organisation.
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Working with senior leaders, legal advisors and subject matter experts, you will ensure policies stay aligned with legislation, sector expectations and
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📌 Policy Reform Lead - Complaints & Governance (New South Wales)
🏢 usyd
📍 New South Wales
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