Job Description
We're looking for an experienced ICT Support Officer to join a busy Business Systems Unit, providing frontline ICT support to staff across Australia and overseas.
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This is a hands-on Helpdesk role where you'll troubleshoot day-to-day technical issues, support users with hardware and software, manage ICT assets and contribute to broader ICT projects and operational activities.
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If you enjoy solving problems, helping people and keeping ICT services running smoothly, this could be a great opportunity to get your foot in the door with a Federal Government environment.
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What you'll be doing
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Provide frontline ICT support across hardware, software, network, account and device issues
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Triage, resolve and elevate incidents and service requests within agreed service levels
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Administer user accounts, devices, software and ICT asset records
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Support ICT projects, system upgrades, testing, rollouts and implementation activities
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Create and maintain ICT procedures, user guides and knowledge articles
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Work with internal stakeholders, vendors and service providers to resolve issues
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Identify recurring issues and contribute to process and service improvements
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Support cyber security controls, patching, access management and incident reporting
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Assist with the maintenance and deployment of user and building ICT hardware
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We're looking for an experienced ICT Support Officer to join a busy Business Systems Unit, providing frontline ICT support to staff across Australia and overseas.
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This is a hands-on Helpdesk role where you'll troubleshoot day-to-day technical issues, support users with hardware and software, manage ICT assets and contribute to broader ICT projects and operational activities.
n
If you enjoy solving problems, helping people and keeping ICT services running smoothly, this could be a great opportunity to get your foot in the door with a Federal Government environment.
n
What you'll be doing
n
n
Provide frontline ICT support across hardware, software, network, account and device issues
n
Triage, resolve and elevate incidents and service requests within agreed service levelsAdminister user accounts, devices, software and ICT asset records
n
Support ICT projects, system upgrades, testing, rollouts and implementation activities
n
Create and maintain ICT procedures, user guides and knowledge articles
n
Work with internal stakeholders, vendors and service providers to resolve issues
n
Identify recurring issues and contribute to process and service improvements
n
Support cyber security controls, patching, access management and incident reporting
n
Assist with the maintenance and deployment of user and building ICT hardware
n
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What we're looking for You'll bring demonstrated experience providing responsive ICT support, ideally within an Australian Public Service environment, with experience across Microsoft on-premises and cloud technologies.
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You'll also have the ability to:
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Troubleshoot technical issues and provide practical solutions
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Analyse problems, identify risks and make sound recommendations
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Communicate confidently with both technical and non-technical users
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Manage competing priorities and deliver within deadlines
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Support ICT projects and operational activities in a busy environment
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Work collaboratively and contribute positively to a team
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Follow ICT security, governance and service management requirements
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Provide professional, customer-focused support
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Desirable experience
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Active Directory, including on-premises and Azure AD
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Understanding of ITIL principles
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The important bits
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Ideal start date: 7 September ****
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Contract: 3 months
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Extension: Possible 3-month extension
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Location: Barton, ACT
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Working arrangement: 100% office based
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Hours: Up to 37.5 hours per week
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Level: APS5 equivalent
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Security: Current Baseline clearance is essential
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This is a great prospect for an ICT support professional who enjoys being hands-on, working directly with users and contributing to a reliable and customer-focused ICT environment.
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Applications close Thursday 27th August
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📌 Ict Support Officer (Canberra)
🏢 Montagu Group
📍 Canberra