Job Description
ICT Project Officer | Australian Government Contract Opportunity
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Eligibility: Australian Government experience preferred
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Security Clearance: Baseline clearance
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Location: Australian Capital Territory
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Work Arrangement: 100% onsite / office-based
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Contract Duration: 3 months + 3-month extension option
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Start Date: 7 September ****
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Experience: APS5-equivalent
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Hours: Up to 37.5 hours per week
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ICT Project Officer | Australian Government Contract Opportunity
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Role Details
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Eligibility: Australian Government experience preferred
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Security Clearance: Baseline clearance
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Location: Australian Capital Territory
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Work Arrangement: 100% onsite / office-based
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Employment Type: ICT Labour Hire Contract
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Contract Duration: 3 months + 3-month extension option
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Start Date: 7 September ****
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Experience: APS5-equivalent
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Hours: Up to 37.5 hours per week
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About the Opportunity
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An Australian Government organisation is seeking an experienced ICT Project Officer / ICT Support qualified to provide frontline ICT support and contribute to ICT projects and operational activities.
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The successful candidate will work in a customer-focused environment supporting users, ICT systems,
devices and technology initiatives across Australia and overseas.
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Key Responsibilities
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Provide first-level ICT support across hardware, software, network, account and device issues
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Triage, resolve and escalation incidents and service requests
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Administer user accounts, devices, software and ICT asset records
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Support ICT projects, upgrades, testing, deployments and rollouts
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Develop and maintain ICT procedures, user guides and knowledge articles
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Liaise with technical teams, vendors and service providers
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Identify recurring issues and contribute to service improvements
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Support cyber security, patching, access management and incident reporting
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Provide professional support to technical and non-technical users
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Essential Experience
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Experience delivering responsive ICT support within an Australian Government environment
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Strong troubleshooting experience across Microsoft on-premises and cloud technologies
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Ability to analyse technical issues, assess risks and develop practical solutions
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Ability to analyse technical issues, assess risks and develop practical solutions
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