Job Description
The National Disability Insurance Agency (NDIA) is seeking an APS6 National Contact Centre Auslan Service Officer Team Leader to guide a team delivering Auslan-first support to Deaf and hard of hearing participants. You will lead live video interactions, manage performance, and coordinate service delivery within the NCC.
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The role requires proven Auslan communication skills, leadership in a busy contact centre, and the ability to support participants navigating the NDIS.
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📌 Auslan Service Team Leader - Deaf Access & Support (Canberra)
🏢 National Disability Insurance Agency
📍 Canberra
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