Job Description
Senior Events & Client Experience Specialist
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Lead Exceptional Events from Concept to Delivery
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Some event roles focus on logistics. Others focus on sales.
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This role combines both.
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We're partnering with one of Melbourne's leading event and hospitality groups to recruit a Senior Events & Client Experience Lead. This is an opportunity for an experienced events professional who can seamlessly balance client relationships, event planning, commercial outcomes and operational delivery.
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You'll take ownership of premium events from handover through to execution, acting as the key connection between clients, suppliers, sales teams and operational stakeholders. From intimate celebrations to large-scale corporate events, you'll ensure every experience is delivered to an exceptional standard.
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If you're looking for a role where you can genuinely influence the client journey, drive outcomes and deliver memorable events, we'd love to hear from you.
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What You'll Be Doing
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As the Senior Events & Client Experience Lead, you'll manage the end-to-end planning and delivery of events while ensuring clients receive an outstanding experience throughout the entire process.
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Managing events from confirmed booking through to successful delivery
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Building trusted relationships with clients and stakeholders
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Leading planning meetings, detail sessions and venue inspections
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Coordinating suppliers, contractors and event partners
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Preparing detailed event documentation and operational briefs
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Collaborating closely with sales and operations teams to ensure seamless execution
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Driving revenue through thoughtful upselling and value-add opportunities
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Attending key events and overseeing successful delivery
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Supporting and mentoring team members within the planning function
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Conducting post-event reviews and gathering client feedback
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Contributing ideas, innovation and improvements to enhance the client experience
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What We're Looking For
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This chance will suit a well-rounded events professional who understands every stage of the event journey.
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You'll ideally bring:
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Proven experience in senior event planning, event production or venue events management
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Strong stakeholder and client relationship management skills
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Experience delivering premium events from concept through to execution
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A solid understanding of both event operations and event planning
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Commercial awareness with the ability to identify and maximise revenue opportunities
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Excellent organisational skills and attention to detail
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The ability to manage multiple priorities in a fast-paced environment
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Strong written and verbal communication skills
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A proactive, solutions-focused approach
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Experience mentoring, guiding or supporting team members
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Why Join?
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Join a market-leading events and hospitality business
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Work across a diverse portfolio of premium events
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Take ownership of the client journey and event experience
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Collaborate with passionate and highly experienced professionals
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Enjoy a varied, fast-paced role where no two days are the same
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Be part of a business that values innovation, teamwork and excellence
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Genuine opportunity to make an impact and contribute to business growth
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Ready for Your Next Challenge?
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If you're passionate about creating exceptional experiences and have the skills to bring together clients, planning, operations and commercial outcomes, we would love to hear from you.
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Please note: Sponsorship is not available for this role, only candidates with full working rights in Australia will be considered
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