Job Description
Dynamic Diesel Mechanical Services – Cairns QLD
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A1 Mechanical Servicing & Repairs – Cairns, QLD
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At A1 Mechanical, we're building one of Cairns' leading independent mechanical workshops, and we're looking for the right person to join our team.
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This isn't just a front desk position. We're looking for someone who enjoys helping customers, thrives in a busy environment and takes pride in keeping a workshop running smoothly.
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You'll become an key part of a growing business where your ideas are valued, your contribution is recognised and there are genuine opportunities to grow your career.
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About the Role As our Service Advisor, you'll be the first point of contact for our customers and play a key role in ensuring every job runs efficiently from booking through to vehicle collection.
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Your Responsibilities Will Include
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Greeting customers and managing front counter enquiries
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Answering incoming phone calls and responding to customer enquiries
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Booking vehicles into the workshop
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Preparing quotations and invoices
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Coordinating daily workshop bookings
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Keeping customers informed throughout the repair process
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Processing payments and finalising completed jobs
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Maintaining accurate workshop records
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Providing exceptional customer service at every interaction
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About You We're looking for someone who enjoys taking ownership of their work and genuinely cares about providing a great customer experience.
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Ideally You'll Have
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Previous experience as a Service Advisor, automotive administrator or similar customer service role
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Excellent communication and interpersonal skills
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Strong organisational and time management abilities
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The ability to multitask in a fast-paced environment
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