Job Description
The Role
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We're looking for a proactive and friendly Customer Care Consultant to join our Kalgoorlie Trade Store!
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This is a front-of-house, customer-facing role where you'll be the first point of contact in-store. We're seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.
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What You'll Be Doing
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Provide face-to-face customer service as the primary focus of the role
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Assist customers with product selection and provide practical advice on industrial products
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Maintain a clean, well-stocked, and organised shopfloor
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Support stock replenishment, stocktakes, and merchandising activities
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Safely handle and move stock (including items up to required weight limits)
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Identify and escalate customer or operational issues when needed
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Work collaboratively to maintain a safe, efficient, and supportive team environment
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What We're Looking For
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Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment)
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Strong face-to-face communication skills and customer service manner
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Proactive and reliable personality traits with an emphasis on wanting to make your workplace better
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Physically capable of handling stock safely (according to WA workplace guidelines)
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What's In It For You
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Permanent role with market-competitive salary, incentives & Wesfarmers share plans
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Exclusive discounts across Kmart, Bunnings, Target, Officeworks + 400+ partners
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Free OnePass subscription
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Ongoing training and career development opportunities
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Guaranteed hours, annual leave and sick leave
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Team events, recognition programs, and rewards
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Employee Assistance Program (wellbeing, financial, legal and more)
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Refer-a-Friend bonus (up to $2,000)
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Option to purchase additional annual leave
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Generous paid parental leave
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As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing.
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Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.
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📌 Customer Care Consultant Trade Store - Kalgoorlie (Western Australia)
🏢 Wesfarmers
📍 Western Australia