Job Description
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Exceptional consumer goods co. with global presence
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Based in Heidelberg West, on-site parking and close to transport
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Salary $*****K plus Super (based on skills/ experience)
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Join a growing organisation that supplies scuba diving equipment operating across Australia and New Zealand, where you will work in a team to maintain a high level of customer service and communication to all customers, consumers and internal staff members.
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This role is suited to someone who thrives in a fast-paced environment, brings excellent communication and organisational skills and values working collaboratively within a team.
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Key responsibilities:
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Taking and entering orders from customers and Sales Representatives
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Responding to general
enquiries/complaints
from consumers and clients
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Sending out price lists, credit applications and catalogues as required
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Advising customer proof of deliveries and ETAs for their orders
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Supplying product and order information to customers
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Organising credits for incorrect invoices/short shipping etc
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Raising return authorities and credits for customers
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Liaising with the 3PL partner to advise stock returns, short shipments etc
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Liaising with the Product Development team on faulty items when required
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Processing of all majors account orders into Pronto and ensure orders are processed at the warehouse by the required dates
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General reporting where required on eg sales reports, indents, back orders and sales promotions etc
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To be successful in this role, you will have:
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Experience within wholesale sales and customer service
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Order management experience required
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Intermediate to advanced Excel skills
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Experience with an ERP Order Management system preferred i.e. SAP/JD Edwards etc
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Excellent communication skills
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Strong organisational and follow through skills
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Diving and SSI certification, highly regarded but not essential
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Team player mindset
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Why join?
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Opportunity to build and shape a new team within a growing business
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Work across a diverse and exciting product portfolio
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Be part of a team-oriented and high-performing team
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Full-time in office, with on-site parking and public transport
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A role with genuine impact and scope to make it your own
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Candidates must have unrestricted working rights within Australia to be considered.
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Due to high volume of applications, only successful applications will be contacted.
#J-*****-Ljbffr

📌 Customer Service Officer - Melbourne (South Australia)
🏢 Talent Matters
📍 South Australia