Job Description
Genesys is seeking a Principal Workforce Management Consultant to shape workforce strategy and drive measurable outcomes for large enterprises.
You will blend strategic advisory with hands-on delivery leadership, collaborating with executives to align WFM initiatives with service performance, cost efficiency and employee experience across geographies.
You will lead cross-functional workshops, articulate financial impact of WFM, and translate forecasting, staffing, and scheduling into
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📌 Executive Workforce Management & Transformation Lead (Victoria)
🏢 Genesys
📍 Victoria
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