Job Description
Full time
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1d ago , from Wesfarmers Industrial and Safety
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We're looking for a proactive and customer-focused Customer Service Officer to join our Mt Isa Branch team!
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This is a sales-focused role where you'll build relationships with customers, provide product guidance, and deliver exceptional service across both trade and industrial environments. Creating a great customer service experience, your ability to understand their requirements, recommend suitable solutions, and create a positive customer experience will be key to your success.
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If you enjoy working with people, solving problems, and being part of a small, close-knit team, we'd love to hear from you!
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This is a full- time permanent opportunity.
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What You'll Be Doing
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Provide outstanding customer service and sales support to trade and industrial customers
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Build solid relationships with both business and retail customers, identifying opportunities to add value
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Assist customers with product enquiries, quotations, and solution-based recommendations
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Process sales transactions and support customers throughout their purchasing journey
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Support stock replenishment, inventory management, and merchandising activities
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Operate a forklift safely to move and manage stock as required
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Identify and esc...
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Our Ideal Candidate Will Have
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Experience in industrial sales , customer service, and/or a similar capacity




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Strong communication and relationship-building skills with a customer-first mindset
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A proactive, reliable, and team-oriented approach
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A current Forklift Licence (LF) is preferred
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Experience working with industrial, safety, maintenance, or trade products is an advantage
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Values and integrity aligned with Blackwoods
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What's In It For You
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Competitive salary, incentives, and Wesfarmers share plans
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Exclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brands
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Free OnePass subscription
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Ongoing training and career development opportunities
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Guaranteed hours, annual leave, and sick leave (full-time position)
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Team events, recognition programs, and rewards
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Employee Assistance Program for wellbeing, financial, and legal support
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Refer-a-Friend bonus of up to $2,000
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Option to purchase additional annual leave
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Generous paid parental leave
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As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing.
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Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTIQ+ community, and people with disabilities.
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📌 Customer Service Officer - Mt Isa, Qld (Townsville)
🏢 Wesfarmers Industrial & Safety
📍 Townsville