Job Description
About Us
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Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
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About Us
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Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
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Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
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We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business.
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Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
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THE ROLE
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We are currently searching for an energetic and dedicated Member Services Attendant with exceptional customer service skills to join our fun and friendly team on a part-time basis at our superb venue Harbord Diggers, in Freshwater NSW!
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More Specifically, Some Of Your Duties Will Include
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Consistently deliver exceptional customer service
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Maintain legislative requirements including club entry, RSA & RCG standards
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General administrative duties
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Provide our customers with friendly informed directions and assistance
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Up sell and promote club memberships, entertainment, promotions and events
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Process Club memberships and renewals accurately
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Professional and welcoming telephone manner to internal and external customers using the PABX / Switchboard as well as conveying accurate messages
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Project a professional image at all times
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Enhance the Harbord Diggers experience to all members and guests
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Most importantly – greet everyone with a warm and welcoming smile
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About You
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To be considered for this role, you must have the following:
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Passionate about delivering an excellent customer experience
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Excellent personal presentation with a high level of communication skills
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Proficient computer skills
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Experience using a PABX/ Switchboard is desirable
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A willingness to help and work effectively within a team
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Ability to work flexible schedule including days, evenings, weekends and Public Holidays
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RSA & RCG certification (or willing to obtain prior to commencement)
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Our Benefits
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Discounted meals and gym membership
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Uniforms provided
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Ongoing training and development opportunities
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Join Australia's growing leading hospitality group
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Fun & supportive team
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WHY MOUNTIES?
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We have over 280,000 members and are listed as one of Australia's top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
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Group Winner Of
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Western Sydney Business Awards – Employer of Choice ****
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Clubs NSW - Clubs and Community Award for Health and Wellbeing ****
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Clubs NSW – Clubs and Community Aware for Emergency Services ****
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#J-*****-Ljbffr

📌 Member Service Attendant - Harbord Diggers Freshwater Nsw (New South Wales)
🏢 Mounties Group
📍 New South Wales