Job Description
Client Experience Officer / Receptionist - Immediate Start
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Do you want to work with an awesome bunch of clinicians and admin team members?
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Do you have 2 or more years Reception experience?
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Do you want a change of setting?
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About Us
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Futures In Mind is a large multi-disciplinary team of energetic and like-minded allied health professionals. We have a young enthusiastic multi-disciplinary team who love working together (in fact practical jokes are a daily occurrence!). Our team values are pivotal to our daily practice and include Compassion, Communication, Collaboration, Growing Together and FUN!
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We are looking for an enthusiastic and energetic person to take on a part-time administrative role in our Client Experience team.
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Job Description
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Welcomeclients, families and visitors as if they have arrived at your home
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Assist to
scheduleappointments
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Answer the phone with a smile and always sound happy on the phone
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Accurately recordmessages
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Coordinate and maintain practitioners diaries
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Promptly completetyping of documents at practitioner's requests
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Scancompleted client files tosaveon PracticeManagement Software.
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Ensure all correspondence frompractitioners is sent promptly
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Comfortclients by anticipating their anxieties; answering their questions
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Maintainthe reception area, ensuringall confidential material is out of sight of clients, keeparea tidy and free of OHS risks
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Maintainclients accounts by obtaining, recording, and updating personal and financial information.
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Manage client concerns with understanding and compassion
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Implement clinic Policies and Procedures daily
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Demonstrate behaviour in line with our team values
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Process EFTPOS / Cash payments
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Process Medicare rebate for clients via Medipass software
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Monitor stationery supplies and alert Team Leader of orders required
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Note any maintenance issues that need attention
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At least 2 years
Reception/Administration
experience
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Current Working with Children Check
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Flexibility to cover staff leave at short notice
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Ability to worth both in a team environment and autonomously
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Excellent time management and organisation skills
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Ability to multitask
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Punctual, reliable and honest witha robust work ethic
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Eager to be part of the team and support colleagues
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Experienced in Splose is an advantage but not a necessity
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Immediate start
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📌 Client Experience Officer / Receptionist - Immediate Start (South Australia)
🏢 Futures In Mind
📍 South Australia