Job Description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
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THE OPPORTUNITY
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As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
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As Performance Manager, you will work with our Maximising Capacity claims teams and specialist teams to help drive a proactive review of claims through structured Occ Rehab Provider Case Conferencing, and Case Conferencing, with a goal to progressing recovery, capacity and return to work outcomes.
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This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.'
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Your Responsibilities
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Liaise directly with aligned Specialist and Case Managers as part of a team to provide a forward focus on return-to-work strategy and encourage proactive and open communication with key stakeholders.
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Liaise with key external stakeholders, including the WorkSafe, Clinical Panel and Legal Panel to ensure smooth coordination and adherence to process.
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Conduct in-depth analysis of claims data to identify patterns, trends, and areas for strategic improvement.
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Attend team/segments huddles and forums to provide updates and feedback on APA.
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Own and monitor relevant trackers and ensure a proactive claims management response.
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Collaborate with team leaders to deliver feedback on Case Manager engagement and facilitate their ongoing development and skill enhancement.
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Implement a hand-on approach to ensure tasks are being completed within required timeframes.
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About You
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Extensive experience within the Victorian Workers Compensation industry and robust knowledge of relevant legislation (mandatory).
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In-depth understanding of WorkSafe's claims systems, business rules, procedures and data integrity requirements.
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Expert-level claims management knowledge, with a proven track record of achieving outcomes.
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Strong ability to build relationships and engage effectively with staff at all levels.
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Demonstrated capability in identifying issues, developing practical solutions and delivering sustainable results.
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What We Offer
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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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EML provides career opportunities and great employee benefits, including:
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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📌 Performance Manager (Victoria)
🏢 EML Group
📍 Victoria