Job Description
Fernlea Community Care is growing and we're looking for a skilled, relationship-driven professional to help more people access the care they deserve. If you know the CHSP and Support at Home landscape, understand the My Aged Care Portal and DEX inside-out and thrive on building networks that convert into real client outcomes, this role is for you.
n
About the Role
n
As our Client Engagement Officer, you'll be the connector between Fernlea and the wider aged-care ecosystem. Your primary focus is simple and impactful: identify / action referrals and convert them into active Fernlea clients.
n
You'll also build and maintain strong relationships with assessors, package managers and health providers, ensuring Fernlea remains top-of-mind across the region.
n
What You'll Do
n
Identify referral opportunities across CHSP, Support at Home, My Aged Care Portal and local health networks
n
Convert enquiries into active clients through timely follow-up and clear communication
n
Maintain accurate and compliant reporting
n
Build and nurture relationships with assessors, package managers and health providers
n
Support client onboarding and service setup
n
Maintain ongoing client relationships and assist with contract updates
n




Prepare performance and DEX-aligned reporting
n
What You'll Bring
n
Considerable experience with the MAC Portal (mandatory) and DEX system (desirable)
n
Strong understanding of CHSP and Support at Home funding pathways
n
Proven ability to convert referrals into active clients
n
Excellent communication and relationship-building skills
n
High attention to detail and confidence managing client documentation
n
Ability to work independently and manage flexible workflows
n
Highly Desirable
n
An existing network of assessors, package managers and health providers
n
Experience in aged care, community care or health marketing
n
Why Fernlea?
n
Fernlea is a respected community care provider known for personalised support, compassion and genuine connection. You'll join a team that values professionalism, optimism and meaningful impact.
n
Versatile Working
n
This role is available on permanent part-time basis, Monday to Friday, with hours negotiated to suit the successful candidate. The primary office location is Pakenham, with occasional work required at our Emerald location.
#J-*****-Ljbffr

📌 Intake Officer (Aged Care) (South Australia)
🏢 Fernlea House
📍 South Australia