Job Description
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Provide frontline ICT support in a Microsoft on-premises and cloud environment!
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Initial 3 months with extension options!
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Office based role in Canberra, ACT!
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An Australian Government organisation is seeking an experienced ICT Support Officer provide high-quality ICT support services to users across Australia and overseas. This role offers an excellent opportunity to work in a agile ICT environment, supporting business-critical technologies, improving service delivery, and contributing to a range of ICT projects and operational initiatives
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The ICT Support Officer will be responsible for but not limited to;
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Provide ICT support for hardware, software, network, account, and device-related issues.
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Manage and resolve service requests and incidents while maintaining high service standards.
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Administer user accounts, systems, devices, software, and ICT assets.
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Support ICT projects, system upgrades, testing, deployments,



and technology rollouts.
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Contribute to cybersecurity, service improvement initiatives, and ICT documentation.
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The ICT Support Officer will have experience in the following:
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Experience supporting Microsoft on-premises and cloud environments.
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Strong troubleshooting, analytical, and problem-solving capabilities.
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Excellent communication skills with technical and non-technical stakeholders.
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Ability to manage competing priorities and deliver quality outcomes.
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Collaborative approach with knowledge of ICT security and governance requirements.
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This is an exciting opportunity forICT Support Officerlooking to join an innovative Federal Agency. The successfulICT Support Officerwill be offered a3-month contract with the view to extend!
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📌 Ict Support Officer - Azure, Itil - Federal Govt! (Canberra)
🏢 Hitech Asia Pacific
📍 Canberra