Job Description
Administration Officer Level 3 Outpatients Department
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Join a leading tertiary hospital outpatient service
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Build your career in healthcare administration
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Work in a supportive, customer-focused team
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Manage appointments, patient registrations and clinic administration while delivering outstanding customer service in a busy outpatient environment.
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Employment Type: Permanent Part Time
n Position Classification: Administration Officer Level 3
n Remuneration: $***** - $***** per hour
n Hours Per Week: 32
n Location: Westmead Hospital
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Where you'll be working
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Westmead Hospital is one of Australia's largest major referral hospitals, delivering world-class healthcare, education and research. The University Clinic (Outpatients) is a fast-paced service that supports a diverse patient population and values teamwork, professionalism and exceptional patient experiences.
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As part of Western Sydney Local Health District, you'll join a collaborative administration team dedicated to delivering efficient, high-quality outpatient services.
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Work within a large and respected tertiary hospital.
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Join a friendly and supportive clerical team.
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Be part of a service focused on patient-centred care.
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Access learning and development opportunities across NSW Health.
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Contribute to continuous improvement and service excellence.
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Wellbeing Initiatives including an On-site gym, cafes, and green spaces.
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What you'll be doing
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As the Administration Officer in this dynamic role, you will provide high-level clerical, reception and customer service support to ensure the smooth day-to-day operation of outpatient clinics.
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In this role you will be required to:
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Manage patient appointments, registrations, waitlists and clinic bookings.
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Provide professional reception services and respond to patient and stakeholder enquiries.
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Support Medicare bulk billing and revenue-related administrative processes.
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Coordinate administrative systems, records and office communications in line with LHD policies.
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Contribute to service improvement, accreditation activities and training of administration staff as required.
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Selection Criteria
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Proven extensive clerical experience in a busy reception/customer service position.
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Evidence of high level verbal and written communication skills with excellent interpersonal skills
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Ability to work independently and also as part of a multidisciplinary team
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Expertise in computer skills, proficiency in the use of Microsoft Office and Client/Patient Management Systems
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Proven high level organisational skills including the ability to problem solve, prioritise workload, multi-task and meet deadlines
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Demonstrated ability to identify issues of relevance, sensitivity and confidentiality and knowing when to elevate matters of importance and/or urgency.
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Applications Close: 2 September ****
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People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
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Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit
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Aboriginal and/or Torres Strait Islander people are encouraged to apply.
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Westmead hospital car parking allocation model is changing. There is a waitlist for parking for current staff commencing at Westmead Hospital. This does not apply for staff with disability.
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Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)
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📌 Administration Officer Level 3 Outpatients Department (New South Wales)
🏢 NSW Health
📍 New South Wales