Job Description
Gainwell is building its presence in Australia as a new tier-one OEM in Highwall Mining technology, and this Mackay-based role sits right at the centre of that growth. You'll be the face of the business for one of our highest-value customer accounts. As the single point of contact for the operation and maintenance of a unique highwall miner. It is a hands-on, customer-oriented role for someone who enjoys the variety of working both in the field and bringing field-based learnings back to the business, and is suited to those who want more technical depth than a traditional account management position offers.
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What you'll do
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Act as the primary point of contact for our customer on all operational and maintenance matters for the highwall miner
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Deliver rapid, responsive support to customers for technical issues, breakdowns, and spare parts requirements, minimising equipment downtime
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Grow the business's technical and operational capability in the highwall mining sector, positioning the company as a trusted specialist in the field
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Support the rollout of a new service level agreement, coordinating parts and service work back through our Mackay workshop
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Work closely with our Product Support, Engineering and Supply Chain teams as we build local capability
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Help lay the foundations of a growing regional service and support function as our Australian fleet expands
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Why Gainwell
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A global group with responsible backing,



entering the Australian market as a genuine challenger with no direct competitor in this space
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Full board support to build Gainwell into a tier-one OEM locally — real investment and growth, not just talk
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A small, close-knit team today that's on track to grow substantially over the next 12 months across service, commercial, operations and planning
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What you'll bring
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Comfortable being the face of the business for a major account — equal parts technical credibility and relationship management
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Genuinely hands-on and field-based by preference, not someone who defaults to the office
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Flexible around variable hours and site demands, balanced with real time off in lieu
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A natural problem-solver, resourceful, able to adapt on the fly
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Comfortable collaborating with an internal Sales, Service and technical team
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Experience and qualifications
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Experience with highwall mining equipment highly desirable; at minimum, solid exposure to open-cut operations
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Underground mining exposure (bord and pillar or longwall) highly regarded
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Background in mining maintenance, product support or technical account management
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Willingness to travel regularly to site on a non-FIFO basis
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Current driver's license; site inductions and tickets as required
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Gainwell Engineering Pacific is an equal opportunity employer. We welcome applications from people of all backgrounds, cultures, and life experiences, and we're committed to building a diverse and inclusive workplace.
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📌 Highwall Project Manager (North Mackay)
🏢 Jessie Grace
📍 North Mackay