Job Description
Troocoo
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This is a high-volume recruitment campaign and an excellent opportunity for candidates with strong customer service, call centre or administration experience looking to gain or continue their experience within Queensland Government.
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Key Details
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$***** per hour + super
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Full-time hours | Monday to Friday
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Agency labour-hire contract: 14/09/2026 – 06/11/2026
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High potential for extension
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South Bank location (primary) + potential for travel to Greater Brisbane region
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Group interviews onsite at South Bank - Thursday 27 August
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About the Role
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As an AO2 Customer Experience Officer, you will join a high-performing customer service environment, supporting customers across multiple service channels.
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Team placement will be determined following interview, and candidates must be open to working across any of the below:
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Contact Centre: High-volume inbound calls, enquiries and customer support
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Front Counter: Face-to-face customer service, transactions and student support
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Applications: Application processing, data entry and outbound enquiries
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Key Responsibilities
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Managing high volumes of customer enquiries via phone and/or face-to-face channels
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Providing accurate information, advice and resolutions
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Processing applications, requests and system updates with a high level of accuracy
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Handling customer interactions with empathy, professionalism and efficiency
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Working within established KPIs and service level targets
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Maintaining accurate records across multiple systems
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About You
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To be successful, you will ideally bring:
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Experience in customer service, contact centre, administration or retail environments
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Strong communication and interpersonal skills
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Ability to work effectively in a fast-paced, high-volume setting
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High attention to detail and data accuracy
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Confidence navigating multiple systems and technology
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A flexible approach and willingness to work across different customer service teams
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Candidates on working holiday visas are encouraged to apply
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Mandatory Requirements
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Be available to attend a group interview onsite at South Bank on Thursday 27 August
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Be fully available for the entire contract period from 14 September to 6 November ****
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Be able to provide two professional references
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Be willing and able to successfully complete a Criminal History Check (CHC)
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Be open to placement across any of the available teams
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Be able to travel to Brisbane locations as required
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