Job Description
ICT Support Officer | Australian Government | Baseline Clearance
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We are seeking an experienced ICT Support Officer to join an Australian Government organisation and provide frontline ICT support to staff across Australia and overseas.
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Key responsibilities:
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Provide Level 1/2 support across hardware, software, network, accounts and devices
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Triage and resolve incidents and service requests
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Administer user accounts, devices, software and ICT assets
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Support ICT projects, upgrades, rollouts and testing
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Maintain ICT procedures, user guides and knowledge articles
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Support security controls, patching and access management
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Key requirements:
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Current Australian Government Baseline security clearance or higher
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Demonstrated APS ICT support experience
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Experience supporting Microsoft on-premises and cloud environments
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Solid troubleshooting, communication and customer service skills
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Experience with Active Directory and Azure AD/Entra ID desirable
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ITIL experience desirable
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100% office-based role requiring hands-on hardware and user support
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📌 Ict Project Officer [Australian Citizen With Baseline] (Canberra)
🏢 ADL Group Australia
📍 Canberra