Job Description
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.
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The Opportunity:
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We are now seeking an energetic, self -motivated individual, with strong communication skills to support our team members. This role includes a wide range of responsibilities, which will require an efficient and mature approach, whist working in a fast paced, dynamic environment. This is a Full time permanent opportunity working Monday - Friday between 7:00am and 7:00pm . CityFM offers Work from home two days per week.
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Why you want to work for our team:
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Flexible working arrangements - Work 2 days from home per week!
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Career progression making use of our extensive learning and development program.
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Working within a custom designed modern building with free on- site secure parking
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Discounts Hub with exclusive discounts across major Australian retailers
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Your key responsibilities will include:
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Lead, mentor,motivateand manageadiverseteam
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Ensure set targets and KPI's are achieved
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Manage day-to-day workload of team members as well as rostering
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Liaise with internal and external stakeholders
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Work within a rapid-paced contact centre environment that operates 24/7
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You will be required to have/ be:
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Previous Team Leader/Supervisor experience with the ability to lead a team -Essential
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Previous Customer Service experience –Essential
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Previously worked in a fast-paced contact centre and or office environment
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Proven ability to build and maintain customer relationships with internal and external stakeholders
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Driven to succeed and able to achieve and exceed targets/KPIs
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High level of attention to detail, with excellent communication and computer skills
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Please note, Internal applications will close Wednesday 25th August 5.00pm
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If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
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City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
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📌 Team Leader - Contact Centre (Victoria)
🏢 City Facilities Management
📍 Victoria