Job Description
A leading enterprise organisation is seeking an experienced Contact Centre Specialist.
n
Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud.
n
A leading enterprise organisation is seeking an experienced Contact Centre Specialist.
n
Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud.
n
Key Responsibilities
n
Senior Contact Centre Specialist
n
$170k to $180k base + bonus and super
n
Key Responsibilities
n
n
Support and maintain contact centre platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect)
n
Troubleshoot and resolve complex incidents and outages
n
Manage changes, upgrades and customer requests
n
Work directly with customers, vendors and internal teams
n




Lead technical escalations and root cause analysis
n
Participate in on-call support and after-hours changes
n
Provide technical advice and act as an SME
n
Maintain documentation and knowledge articles
n
n
Required Experience
n
n
7+ years in contact centre technology support, engineering or implementation
n
Robust experience with one or more:n
n
Genesys
n
Avaya
n
NICE
n
Cisco
n
Amazon Connect
n
n
n
n
Experience with:n
n
IVR and call routing
n
Contact centre design and implementation
n
Incident, problem and change management
n
Vendor management
n
Customer-facing technical support
n
n
#J-*****-Ljbffr

📌 Contact Centre Specialist (Port Macquarie)
🏢 Talenza
📍 Port Macquarie