Job Description
Customer Service Assistant / Administrator — Solar Industry
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Inspire Energy is looking for a responsive, customer-focused Customer Service Sales Assistant / Administrator to join our team. This is a high-volume, fast-paced role, you'll be the first point of contact for customers calling about solar quotes, installations, and service needs. Speed and follow-through matter here. Our customers expect a quick response, and you'll be responsible for making sure they get one, every time, tracked through our CRM. If you thrive on staying on top of a busy phone line, love solving problems on the spot, and take pride in never letting a customer fall through the cracks, this role is for you.
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Key responsibilities
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Answer and manage a high volume of inbound calls relating to solar quotes, installations, and after-sales service
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Respond to customer enquiries (phone and email) promptly, in line with company response-time standards
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Log and update every customer interaction accurately in the CRM system
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Take ownership of customer issues through to resolution, following up proactively rather than waiting to be chased
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Support the sales team with quote follow-ups, order processing, and general administration
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Prepare regular reports on call volumes, response times, and resolution outcomes
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Maintain accurate customer records and documentation across all systems
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Provide general administrative support to the wider team as needed
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About you
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Previous experience in the solar industry is preferred but not essential
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Experience in customer service, call centre, administration, or a similar high-volume phone-based role
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Confident and clear communicator, comfortable handling a busy phone line
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Genuine problem-solver, takes ownership of an issue and sees it through rather than passing it on
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Comfortable working with a CRM system (training provided if needed)
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Strong organisational skills with the ability to juggle multiple customers and priorities at once
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High attention to detail and accuracy, particularly with data entry and records
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A can-do, solutions-focused attitude — someone who stays calm and positive under a busy call load
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Salary package of $70,000 – $80,000 + Superannuation, depending on experience
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Full-time Monday to Friday, 8:30am – 4:30pm
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Join a growing solar and renewable energy business
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Supportive team workplace with genuine ownership over your role
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Opportunity to build skills across customer service, CRM management, and operations
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📌 Customer Service Assistant / Administrator -- Solar Industry (New South Wales)
🏢 Inspire Energy
📍 New South Wales