Job Description
About Us
n
With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‐leading expertise, trusted reliability, and forward‐thinking technology to every customer and community we serve.
n
About the Role
n
As a Customer Service Representative in our high-volume call centre, you will be the first point of contact for customers, managing a large number of inbound enquiries each day. You will provide accurate information, resolve issues efficiently and deliver a positive customer experience while working across multiple systems in a fast-paced environment.
n
This role is ideal for people who enjoy helping customers, working in a fast-paced environment and delivering a consistently high standard of service.
n
This is a full-time, on-site position based in Salisbury, Greater Brisbane. **please note: This role will be moving to our new, purpose built facility in Heritage Park later this year.
n
Key Responsibilities
n
n
Manage a high volume of inbound customer calls
n
Resolve enquiries efficiently, professionally and accurately
n
Update customer details and case notes across multiple systems
n
Identify customer needs and provide clear next steps or solutions
n
Escalate complex enquiries where required
n
Meet agreed quality, productivity and service-level targets
n
n
About You
n
You are a confident and customer-focused communicator who enjoys working in a rapid-paced environment. You can manage back-to-back calls while remaining professional, empathetic and solutions-focused. You are comfortable navigating multiple systems,



have strong attention to detail and take pride in delivering a positive customer experience. Previous call centre or high-volume customer service experience will be highly regarded as well as:
n
n
Strong verbal communication and active-listening skills
n
Comfortable managing back-to-back calls in a fast-paced environment
n
Able to navigate multiple systems while speaking with customers
n
Resilient, reliable and solution-focused
n
Strong attention to detail and commitment to delivering a positive customer experience
n
n
Why Join Chubb?
n
This is an excellent opportunity to join a respected global organisation with a strong reputation in the market and a genuine focus on customer outcomes. You'll be part of a business where your expertise, commercial drive, and relationship-building capability can truly make an impact.
n
At Chubb, you'll have the opportunity to work with a diverse customer base, partner with experienced technical teams, and contribute to solutions that protect what matters most.
n
Benefits and Perks
n
n
Free onsite parking
n
Career development opportunities within a global organisation
n
"Everyone is a Leader"workshops – Supporting your long‐term career progression
n
Supportive team culture with strong systems, processes, and leadership backing.
n
Employeediscount portalacross thousands of retailers (including insurance, health and groceries)
n
Fitness passport for you and your family
n
n
Pre‐Employment Requirements
n
The successful candidate will be required to undertake a mandatory pre‐employment medical assessment, Drug & Alcohol test, and a National Police Check.
n
We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds
#J-*****-Ljbffr

📌 Call Centre Customer Service (Queensland)
🏢 Chubb Fire & Security
📍 Queensland