Job Description
Lead people. Drive quality supports. Make a genuine difference every day.
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CSBS is seeking an experienced and values-driven Team Leader to provide leadership across two Supported Independent Living (SIL) services in Ipswich.
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This is a hands-on leadership role supporting adults with complex disability and health support needs while guiding, mentoring, and coordinating a team of Support Workers to deliver safe, person-centred, high-quality supports.
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Working closely with the Operations Manager, you'll oversee the day-to-day operations of both homes, ensuring participants receive supports that reflect their goals, choices, rights, and aspirations while maintaining compliance with NDIS Practice Standards and organisational requirements.
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About the Role
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This full-time position combines direct participant support with leadership, coaching, and service coordination responsibilities across two SIL homes.
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You'll provide operational oversight, support quality outcomes for participants, and build a positive, capable team culture that promotes dignity, independence, inclusion, and meaningful community participation.
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Your Role May Include
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Leading and mentoring Support Workers across two SIL sites
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Delivering hands-on support to participants with complex disability and health support needs
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Conducting staff supervision, reflective practice sessions, and performance conversations
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Liaising with families, nominees, support coordinators, allied health professionals, and other stakeholders
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Supporting participant choice and decision-making regarding their homes, routines, and supports
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Monitoring documentation, reporting, and compliance
requirementsManaging
household purchasing, consumables, and approved budgets
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Promoting Positive Behaviour Support practices and safe support delivery
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Ensuring supports are delivered in accordance with NDIS Practice Standards and CSBS policies and procedures
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About You
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You are an experienced disability skilled who enjoys developing others and leading by example.
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You can balance participant-focused support with operational responsibilities, build strong relationships with stakeholders, and maintain a calm, solutions-focused approach in complex environments.
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Due to specific support needs, privacy and the preferences of the participant, this position is open to female applicants only. It is considered a genuine occupational requirement under Section 25 of the Anti-Discrimination Act **** (QLD).
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Highly Desirable Experience
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Supported Independent Living (SIL)
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Complex disability support
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High Intensity Daily Personal Activities (HIDPA)
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Positive Behaviour Support
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Medication administration and health supports
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Staff leadership, supervision, coaching, or mentoring
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NDIS Practice Standards and quality compliance
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Managing operational requirements within a 24/7 support environment
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You'll Bring
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Demonstrated experience supporting people with disability
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Previous experience leading, mentoring, or coordinating teams
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Strong written and verbal communication skills
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Excellent organisational and problem-solving abilities
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Confidence managing competing priorities across multiple sites
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A collaborative and values-driven leadership style
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Commitment to person-centred practice, dignity, choice, and inclusion
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Resilience, adaptability, and a continuous improvement mindset
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Qualifications & Requirements
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NDIS Worker Screening Check (or willingness to obtain)
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Queensland Blue Card
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Current First Aid & CPR Certification (or willingness to obtain)
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Current Queensland Driver Licence
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Reliable insured vehicle
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Certificate III or IV in Disability, Individual Support, Community Services or similar (or willingness to undertake)
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#J-*****-Ljbffr

📌 Female Team Leader (Queensland)
🏢 CSBS
📍 Queensland