Job Description
Build your Career with an Industry Leader
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Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer's products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.
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About The Role
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We're on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC's Adelaide plant.
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This is not a typical Customer Service Representative role. You'll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You'll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.
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This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who's ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
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Duties include
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Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
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Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
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Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
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Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
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Work closely with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment.
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About You
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Experience in the manufacturing, print, or packaging industry is preferred but not essential.
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You will have experience in customer service.
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Strong administrative skills.
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Detail oriented and process driven.
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Ability to work under pressure and multitask.
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Demonstrates a high level of initiative and self-motivation.
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Demonstrates an excellent phone manner and the ability to establish and maintain positive relationships, supported by strong written and verbal communication skills.
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Must have valid Australian working rights.
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The Benefits
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Lead and manage a safety-first culture across the site, driving strong Health & Safety outcomes while maintaining high quality and compliance standards.
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Competitive pay and perks package.
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Free onsite parking.
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Health & wellness program and Employee Assistance Program (EAP).
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Private health insurance discounts.
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Career development opportunities locally and globally within MCC.
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Employee referral rewards for helping us find great people.
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Recognition programs that celebrate performance and contribution.
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Regular social events fostering a fun and friendly workplace.
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A values-driven, inclusive, and supportive culture.
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Diversity & Inclusion
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At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender
identity/expression
or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.
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📌 Customer Service Representative (South Australia)
🏢 MCC Label
📍 South Australia