Job Description
Team Leader - Property Settlement Administration
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Our client is a successful, fast growing and progressive Legal Technology firm who boast numerous awards as one of Australia's top employers. This is an amazing chance for a highly organised and enthusiastic person to lead their QLD Settlement Support Administration team - a fabulous way to apply your legal practice experience and Team Leader skills to a new and exciting field.
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Reporting to the National Operations Manager in this fast-paced environment, you will be responsible for providing day-to-day leadership, coaching and operational oversight for the Settlement Support Team. The position balances hands-on Settlement Administration with responsibility for team performance, workflow allocation, capability development and service excellence. Specifically this involves:
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Allocating daily workload and monitoring team performance to ensure timely completion of settlements and lodgements
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Overseeing and supporting management of shared communication channels, ensuring correspondence is actioned promptly
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Continuously reviewing and improving operational processes to drive efficiency and scalability
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Overseeing quality and accuracy of post-nonconditional settlement tasks including adjustments, transfer preparation, stamping and cheque directions
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Acting as an escalation point for complex matters or client concern
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Providing day-to-day coaching, guidance and operational support to Settlement Support Officers
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Supporting recruitment, onboarding and training of new team members
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Identifying skill gaps and coordinating training
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Modelling exceptional client service standards
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Supporting the team in resolving difficult client situations
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Partnering with key clients to understand needs, identify improvement opportunities and strengthen long-term relationships
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Maintaining a reduced but active settlement file load to stay close to operational realities and support peak periods
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The Company offer amazing staff benefits including:
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Full platinum gym membership
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Fully stocked kitchens offering breakfasts & snacks
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Lunches 3 days per week
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Free barista coffees
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Monthly massages
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5 additional 'be me' days on top of normal annual leave (and more!).
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Their work environment is supportive, collaborative and a place you will be truly recognised and rewarded for your efforts.
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Offices are in the CBD and this permanent full time position offers 2 days per week WFH. Salary guide is $90,000 - $100,000 + Super depending on experience and standard hours are 8.30am to 5.00pm.
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