Job Description
n
AO3 Maintenance Support Officer – Call Centre
n
Hourly Rate: $***** per hour + superannuation
n
QLD Government
n
ASAP Start!
n
Initial contract to 14/09/2026 + likely ongoing contract
n
n
About the Role
n
As a Maintenance Support Officer, you will provide frontline customer service and administrative support, ensuring enquiries and maintenance requests are managed professionally and efficiently.
n
Working within a high-volume call centre environment, you'll assist customers over the phone and via email, accurately record information, and contribute to the delivery of responsive maintenance services.
n
Your duties will include:
n
n
Arranging responsive maintenance for Government owned properties
n
Answering or making customer calls to address their maintenance needs
n
Raising work orders
n
Liaising with various trades and stakeholders for a variety of property maintenance needs
n




Maintaining accurate customer records
n
Data entry and detailed note taking
n
Providing administration support as needed
n
n
About You
n
n
Experience in a high-volume customer service environment, previous experience in a call centre environment is highly regarded
n
Experience within construction, insurance repairs or property maintenance knowledge is advantageous
n
Solid data entry skills and attention to detail.
n
Experience across Microsoft Office Suite, including Excel and Word.
n
Problem-solving, negotiation and de-escalation skills
n
Exceptional customer service, active listening and verbal and written communication skills
n
Strong time management and decision-making ability
n
#J-*****-Ljbffr

📌 Ao3 Maintenance Support Officer (Queensland)
🏢 empire group
📍 Queensland