Job Description
Quest Sale comprises of 53serviced apartments including Studio, One, Two and Three Bedroom Apartments located in the heart of the Sale.
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Quest Sale now has an exciting prospect available for a Guest Service Agent in the Front office Reception. We are looking for a guest experience professional with a passion for customer service and sales to join our team on a casual basis in a very fast-paced Front Office role.
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The successful candidate will be responsible for all areas of the Front Office Reception and Concierge services, with tasks including, but not limited to:
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Ensuring all aspects of front office reception and concierge services run smoothly
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Strong sales skills in promoting and selling accommodation
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Guest relations
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Reservations
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Administration
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Guest Feedback and complaint handling
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Maintaining accurate guest accounts & guest history
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Delivering a high level of professional customer experience
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Responding to accommodation enquiries, processing reservations and accounts.
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In-house guest safety and security
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Property Security
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Night Audit Reporting and reconciliation
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The successful candidate will be required to demonstrate the following:
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Passion for providing friendly, personalised customer service
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Excellent communication and time managementskills
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High level of attention to detail
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Reliability and flexibility
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Enjoy working both autonomously and in a team environment
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High level of personal presentation
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A genuine interest in a career within the hotel industry
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Hotel Reception and Concierge experience desirable
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Experience in Front office systems
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This is a Casualposition with rosters published on a monthly basis. You must be available to work shifts, from 7 am- 2 pm and 2 pm to 9 pm Monday to Sunday including public holidays. Only successful applicants will be notified.
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Award rates and penalties as per the HIGA award. Free onsite parking and uniform provided.
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-This job is for Sale Victoria, it is a regional town. No accommodation is provided.
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-This job is not suitable for temporary
assignments/working
holidays visa workers, it takes approximately 3 months to learn the role.
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📌 Front Office Receptionist (Sale)
🏢 Quest Apartment Hotels
📍 Sale