Job Description
About Swatch
n
Colourful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March ****, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist. Since the release of OMEGA x Swatch Moonswatch collaboration in March ****, it was labelled by The New York Times as "the watch industry's defining moment of ****" and the phenomenal September **** release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. Most recently, the Audemars Piguet x Swatch Royal Pop collection once again sparked global excitement, proving that Swatch remains a cultural force capable of turning Swiss watchmaking into a worldwide conversation.
n
The Role & Responsibilities
n
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
n
n
Lead by example, being hands on, consistently motivating the team to achieve sales targets
n
Manage team performance, providing coaching and addressing any issues proactively
n
Develop team capabilities through ongoing training and support
n
Ensure compliance with all company and brand policies and procedures
n
Manage staff rosters and oversee Time & Attendance
n




Complete and distribute daily reports to relevant stakeholders
n
Receive and reconcile inventory, reporting discrepancies
n
Conduct regular quality checks on stock and ensure accurate stock handling procedures
n
Support recruitment efforts and interviews
n
Deliver comprehensive inductions and follow-up training for all new hires
n
Ensure customer service standards are consistently met and enhanced
n
Resolve elevated customer complaints with professionalism and care
n
n
Skills & Experience
n
n
3+ years in retail Store Manager role within a high volume store
n
High skill set in driving sales and achieving KPI's
n
Experience with rostering, staff management and other day to day operations
n
Highly developed in customer service
n
Skilled in providing feedback
n
Excellent oral and written communication skills
n
Sound administrative skills and training experience
n
Organised with fantastic time management skills
n
Building and sustaining professional working relationships
n
Solid analytical and problem solving skills
n
Computer literacy skills (Word, Excel, PowerPoint)
n
n
Benefits
n
n
Collaborative and supportive culture
n
Generous employee discount across all Swatch Group brands
n
Employee referral program with the opportunity to earn a cash reward
n
Access to our Employee Assistance Program
n
Comprehensive income protection insurance
n
Novated leasing opportunities for electric vehicles
n
Extensive professional Learning and Development program
n
Opportunity to earn incentives on top of your base salary
n
Complementary Swatch loan watch
n
n
Job Location: Westfield Bondi Junction, Shop No. ****, 500 Oxford St, **** Sydney, Australia (New South Wales) Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria **** Australia
#J-*****-Ljbffr

📌 Store Manager | Swatch Bondi (Launceston)
🏢 swatch
📍 Launceston