Job Description
Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!
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Introducing Pullman Sydney Penrith
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Penrith's first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
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Western Sydney's largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best‐in‐class audio visual technology
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Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
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Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings
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About The Role
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You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an prospect to exceed expectations and create lasting impressions.
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The Perks Of The Role
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Inclusive, flexible and engaging working environment built on strong values and authenticity
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Training and Development with global career opportunities
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Staff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide
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40% discount at all Panthers-owned food outlets and free post-mix while on shift
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20% discount on Panthers merchandise
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Reward and recognition programs that celebrate outstanding contributions
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A range of leave options for PT/FT employees and additional employee benefits
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Staff social events and opportunities to connect with your teammates
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Complimentary onsite parking
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The Role of Guest Services Manager / Duty Manager
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Reporting To The Front Office Manager, You Will
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Oversee hotel operations on a shift basis, ensuring a seamless guest experience
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Lead and inspire the Front Office team to deliver exceptional service
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Drive memorable guest experiences, overseeing arrivals, departures, room allocations, ALL & Accor Plus loyalty members, VIP guests and special requests, while proactively managing guest feedback, complaints and service recovery
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Champion guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach
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Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do
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Assist with the training, coaching, and development of Front Office team members
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Manage emergencies calmly and decisively, prioritising the safety and wellbeing of guests and team members
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About You
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Proven 2+ years' experience in a Assistant Manager, Duty Manager or Front Office Supervisor role within a fast-paced hotel environment
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Proficiency in Opera PMS is essential
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A passion for delivering exceptional guest service with a positive and professional attitude
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Excellent communication, problem-solving, and leadership skills
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Hold a current Responsible Service of Alcohol (RSA) Certificate
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Possess current First Aid and CPR certifications
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Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required
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#J-*****-Ljbffr

📌 Guest Services Manager / Duty Manager Full Time (New South Wales)
🏢 Panthers Group
📍 New South Wales