Job Description
Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since **** but are part of a much bigger teamacross 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!
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THE ROLE
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We are currently recruiting for aCustomer Support Specialistin our Call Centre for 37.5 hours per week,working across Monday to Friday on a permanent full-time contract.
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Reporting to the Customer Support Team Leader, this role will be responsible for providing ahigh levelof customer servicein line with the Call Centre performance standards.
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The key focus areas of the role include:
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Handlinginbound customer calls and process customer orders in an accurate and efficient manner
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Investigatingdelivery
inquiries
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Responding to customer queries
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Maintaining call KPI's within defined Call Centre standards
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Achievingall Individual objectives as directed
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Knowledge of Company's products and services
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Undertakingadditional




customer/Call Centre /business activities as directed by the Team Leader
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Championing the Core Nisbets Values
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WHAT YOU'LL NEED TO SUCCEED
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The successful candidate will possess the following skills and experience:
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Previous experience working in a customer service environment
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Excellent telephone manner
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Ability to work autonomously and take ownership of individual KPIs
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Excellent numeracy and literacy skills
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Willingness to learn
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Problem solving and decision-making skills
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Excellent written and verbal communication skills
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Proficient in the use of Microsoft Office
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WHAT YOU NEED TO KNOW
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Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, a generous staff discount on products for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops.
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Nisbets Australia and New Zealand engage in Equal Chance recruitment practices to ensure it is a fair process for all applicants.
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📌 Customer Support Specialist (Sydney)
🏢 Nisbets
📍 Sydney