Job Description
Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.
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We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.
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Key Responsibilities
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Supervise, support, and train Front Office team members to maintain high service standards.
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Ensure all team members understand and comply with company and departmental policies and procedures.
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Communicate updates relating to policies, rates, and property information effectively.
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Conduct departmental meetings and participate in management meetings as required.
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Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts.
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Lead by example by delivering exceptional guest service at all times.
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Assist guests with enquiries, requests, and complaints, providing accurate property information.
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Manage guest complaints professionally and coordinate resolutions with management.
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Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
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Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations
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Ensure Front Office equipment is maintained and report maintenance issues promptly.
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Foster effective communication and collaboration between departments.
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Ensure compliance with privacy legislation and guest confidentiality requirements,WHS, security and Accor brand standards.
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Participate in professional development, property training programs andfostera positive Heartist culture.
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Maintain clear shift handovers to ensure seamless service continuity.
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Qualifications
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Previous experience in a hotel Front Office as a Duty Manager
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Strong leadership, communication and problem-solving skills.
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Proficiency in hotel systems, Opera and Accor systems is an advantage.
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Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.
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Passion for hospitality and delivering outstanding guest experiences.
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Additional Information
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Employee Perks
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Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:
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Daily lunch options provided
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Staff discounts in the restaurant
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Accor employee staff rates at any Accor property worldwide
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Food and Beverage discounts at Accor outlets
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Inner city location- public transport options at our door
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Friendly and inclusive team
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Career growth and learning and development
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Discover the life that awaits you at Accor,
visithttps://careers.accor.com/
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Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
#J-*****-Ljbffr

📌 Front Office Duty Manager (Queensland)
🏢 Ibis Styles
📍 Queensland