Job Description
Housekeeping Attendant
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Reports to
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Park Manager or Community Manager
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Employment type
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Casual, part time or full time
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Direct reports
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Nil
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Location
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Ingenia Holiday Park or Rental Community
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Portfolio/Department
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Holidays or Rental
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Career level
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Frontline
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Why this position exists: role purpose
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This role works as part of a team to create a clean, welcoming and comfortable environment for guests by maintaining high housekeeping standards that enhance the overall guest experience.
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What you'll do
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Accountabilities
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Clean rooms/cabins, common areas and other work areas so that health standards and guest standards are met. This includes:
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Carry linen, towels, toilet items and cleaning supplies to and from areas to be cleaned
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Sweep, scrub, wax or polish floors using brooms, mops or powered scrubbing and waxing machines
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Make beds and tidy rooms
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Dust, clean, disinfect and/or polish furniture, fixtures and appliances
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Pick up rubbish, empty garbage containers, take to waste areas for removal
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Restock supplies in rooms and other areas.
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Check appliances are in working order and request any repairs needed with Maintenance
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Keep storage areas well-stocked, clean and tidy. Assist with stock take.
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Wash windows, walls, ceilings and other surfaces
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Report damage, safety risks, theft and found articles to management
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Any other duties as reasonably assigned by management
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Challenges and opportunities
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Work in a fast-paced, detail-oriented role
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Work in a park or community environment, with varying weather conditions
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Opportunity for cross-training and learning new roles
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Physical requirements of the role include frequent lifting, muscular force, bending, twisting and stretching, frequent walking around the site and up and downstairs
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Use of cleaning equipment, products and chemicals, use of PPE such as rubber gloves and facemasks
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Comfortable handling unpleasant and confronting messes while maintaining professionalism
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Relationships
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Build and maintain relationships with: Park or Community team members; guests, visitors, residents.
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What you'll bring to the role
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Capabilities (skills and behaviours applied in this role)
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Collaborating - Working cooperatively with others to help a team or work group achieve its goals
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Building guest loyalty - Meeting and exceeding guest expectations and building relationships with guests
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Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required
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Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
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Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive environment where diverse ideas and perspectives are shared
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Personal style (personality characteristics needed for this role)
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Diligent - hardworking, reliable, punctual
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Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work
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Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement.
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Safety-conscious - tends to prioritise safety in behaviours and decision-making
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Can-do attitude - proactive, optimistic, flexible and willing to give things a go
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Experience (practical application of capabilities, knowledge and personal style)
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Experience working as part of a team to action guests requests,



provide positive guest service and complete tasks
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Experience in hospitality cleaning working to deadlines and meeting expected standards
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Experience communicating effectively with team members, utilising communication channels as needed (e.g. radio, mobile phone)
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Knowledge (theoretical understanding needed for this role)
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Ingenia knowledge
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Understanding of the site (e.g. holiday park, community) and local area (park specific)
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Ingenia policies (e.g. code of conduct, Health Safety & Environment)
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Ingenia Standard Operating Procedures (SOPs) relevant to role and site processes
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Ingenia systems (e.g. Tribe)
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Technical knowledge
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Current "C" class drivers license (desirable)
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Knowledge of chemical safety, handling, usage, storage and transportation
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Understanding of manual handling practices
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Understanding and identification of safety hazards and risks
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Our expectations
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The Ingenia Team Way
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Customer Obsessed
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Know your customer and their needs
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Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don't leave people waiting on a response. Remove barriers and keep service flowing.
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Be visible and engaged, show up with intent
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Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.
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Communicate with clarity, share context, bigger picture and the 'why'
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Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the 'why' behind decisions and priorities.
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Make it Count
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Own the basics, be reliable and accountable
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Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don't stall, and customers aren't impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.
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📌 Housekeeping Attendant - Soldiers Point Holidays (New South Wales)
🏢 Ingenia Communities
📍 New South Wales