Job Description
Opal is an innovative and solutions led paper and packaging group striving for excellence in everything we do. A member of NIPPON PAPER GROUP, Opal has operations in Australia and New Zealand, making us one of Australasia's leading packaging companies.
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Discover Opal...
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We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.
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We stand for innovation, smart solutions, and sustainability!
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Discover the Opportunity...
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An exciting opportunity has arisen to join the Opal Packaging Plus customer service team based in Truganina.
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If you are someone who isn't afraid to pick up the phone to get things sorted, takes direction well, and picks up new systems easily, this is the role for you!
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What you'll be doing -
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Acting as the first point of contact for incoming calls and emails, building solid relationships, and addressing queries promptly with a true problem-solving mindset.
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Accurately entering and managing sales orders, updating pricing in ERP systems, handling sample requests, and collaborating closely with the sales team.
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Monitoring back orders and stock movements, actioning complaint resolutions, and processing credit documentation or product returns.
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Assisting with basic accounting tasks such as data entry of supplier invoices, payment allocation and reconciliation and pallet coordination.
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Why you'll love working with us -
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Join a friendly, easy-going small team who are eager to collaborate, support your growth, and teach you the ropes.
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No two days are the same. You'll combine customer interaction with analytical problem-solving and administration.
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Play a hands-on role in keeping our operations running smoothly and ensuring our customers receive outstanding service.
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Discover Yourself...
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We are able to offer a diverse career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.
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Specifically for this role, we expect you will have:
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At least 1+ years of experience in a fast-paced customer service or sales support environment with a natural inclination to empathise, ask questions, and solve problems.
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Strong written and verbal communication skills, with a confident, phone-friendly attitude to resolve issues directly.
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Solid Excel skills and ability to learn new systems easily.
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Curiosity, be keen to learn, meticulously organised, and comfortable managing competing priorities.
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Ability to work full-time on-site in Truganina during standard office hours, 9:00am to 5:00pm, Monday to Friday.
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Discover more...
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By visiting our website at
#J-*****-Ljbffr

📌 Customer Service Officer (South Australia)
🏢 Opal
📍 South Australia