Job Description
Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.
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About the role:
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We are seeking a customer service expert to join our Service Desk team providing level 1 support. Ideally someone who has a passion for IT and is customer focused. You'll love translating challenges into solutions and ensure that customer issues are managed through to resolution by coordinating all parties involved.
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Some of the key things you'll do:
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Be the first point of contact for our customers and wow them with exceptional service.
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Capture essential information and ensure cases are escalated to the relevant person.
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Ensure a high level of quality and customer satisfaction.




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Provide timely reporting, feedback and documentation to internal stakeholders.
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What we're looking for:
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A positive and proactive attitude.
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Great customer service and attention to detail.
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Passion for the IT Industry.
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Available for day and night shifts on a 24x7 rotating roster onsite at our St Leonards office.
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Why choose us?
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Collaborative team that values expertise and knowledge-sharing.
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Strong learning culture with personalised development plans.
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Commitment to sustainability and community investment.
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Access to a wide range of staff advantages and partner discounts.
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📌 Service Desk Support Coordinator (New South Wales)
🏢 Interactive
📍 New South Wales