About us:
Roger Drake purchased his first supermarket in ****, and today Drakes is the largest independent grocery retailer in Australia employing over 6,000 team members. Growing from one store to more than 60 stores across South Australia and Queensland, Drakes has retained the same values since day one.
Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.
What we offer you:
Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we're committed to creating an inspiring workplace at Drakes, which supports the development of great people.
10% staff and family discount across all Drakes stores
Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
In-depth onboarding and career progression opportunities
Company funded retail management qualifications and first aid qualifications
Vehicle leasing opportunities
About the opportunity:
Multiple Customer Service Manager/Customer Service Assistant Manager roles across our central store locations!




The successful applicant will be given the prospect to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and products offering to meet the specific needs of the customers within the local area.
Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:
Significant front end and POS knowledge
Unparalleled commitment to customer service
Experience in leading and managing team members
Accurate staff rostering
Passion and enthusiasm, with a very "hands on" approach
Excellent communication skills
Ability to liaise with both team members and management
Ordering and cost control expertise
Strong leadership and delegation skills
Ability to coach, train and performance manage team members
Commitment to work health and safety standards
To succeed within our organisation, applicants must be able to:
Display a passion for customer service
Express a positive "can do" attitude
Problem solve
Lead by example
Motivate a team
Communicate effectively with management, team members, customers and external stakeholders

📌 Customer Service Manager / Customer Service Assistant Manager (Adelaide)
🏢 Drakes Supermarkets
📍 Adelaide