Job Description
This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.
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About the Role:
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Provide frontline support through multiple communication channels.
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Deliver timely, consistent, and compliant support services.
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Maintain a strong customer-focused approach across all interactions.
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Work collaboratively within the team to achieve service delivery outcomes.
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Liaise with other support teams to ensure seamless issue resolution.
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Investigate and resolve complex technical and application incidents.
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Identify, document, and report improvement opportunities
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Key Skills:
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Strong customer service and communication skills
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Incident and request management experience
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Troubleshooting of applications and technical issues
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Stakeholder engagement and relationship management
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Teamwork and collaboration
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This position is full time, in office from the office in Ballarat.
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
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You can read more about our commitment to diversity and inclusion at

-and-inclusion.
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📌 Service Desk Analyst (Ballarat)
🏢 Chandler Macleod Group
📍 Ballarat