Job Description
Total Mobile Mechanical Services – Gladstone QLD
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Great with people? We can teach you the rest.
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Total Mobile Mechanical Services is growing, and we're looking for a Customer Service Advisor to join our team.
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This is a key role in our business.
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You'll be the first point of contact for our customers and the link between them and our workshop team. From booking a vehicle in to handing the keys back, you'll make sure our customers are kept informed, looked after and confident their vehicle is in good hands.
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If you're naturally good with people, highly organised and like being in the middle of a busy workplace, this could be a great fit.
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What you'll be doing
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No two days will be exactly the same. You'll:
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Welcome customers and answer phone and email enquiries
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Book vehicles and coordinate the workshop diary
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Talk customers through servicing and repair requirements
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Keep customers updated while their vehicle is with us
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Follow up quote approvals
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Liaise with technicians, customers and suppliers
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Coordinate parts and follow up outstanding orders
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Assist in preparation of invoices and process payments
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Keep customer and job information up to date
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Help make sure jobs move smoothly through the workshop
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Most importantly, you'll make sure our customers receive the level of service we'd expect ourselves.
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Who are we looking for?
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We're hiring for the person, not just the resume.
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You might already be a Service Advisor or have automotive experience. Great.
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But you might also come from customer service, reception,



administration, retail, equipment hire, trade supply or another busy service environment.
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What matters to us is that you:
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Genuinely enjoy dealing with people
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Are warm, confident and professional
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Communicate clearly and keep people informed
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Are organised and comfortable juggling priorities
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Take ownership and follow things through
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Stay calm when things get busy
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Are comfortable using computers and learning new systems
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Work well as part of a team
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Bring a positive attitude to work
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Automotive knowledge is an advantage, but it isn't essential.
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We'll teach the right person our systems, processes and the technical side they need to know.
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Why join TMMS?
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We're not a big dealership or corporate operation.
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We're a locally owned Gladstone business that's growing quickly and building a strong team around us.
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You'll know the people you work with, get to know our regular customers and have the opportunity to become an key part of the business.
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We offer:
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Full-time, stable employment
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Monday to Friday work
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A busy and diverse role
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Training and support
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A friendly, practical team
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The opportunity to grow with the business
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A role where your contribution genuinely matters
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We work hard, have a laugh and take pride in looking after our customers and getting the job done properly.
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Sound like you?
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If you're a people person who loves providing great service and wants to be part of a growing local business, we'd like to hear from you.
#J-*****-Ljbffr

📌 Customer Service Advisor (Gladstone Central)
🏢 Total Mobile Mechanical Services
📍 Gladstone Central