Job Description
About The Opportunity
n
FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.
n
Key Responsibilities
n
n
Lead, coach and develop a high-performing team of Travel Consultants
n
Build strong relationships with Government and corporate clients, driving retention and growth
n
Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
n
Support complex bookings, escalations and technical problem-solving
n
Identify opportunities to improve performance, profitability and customer experience
n
Collaborate with internal stakeholders to deliver seamless service outcomes
n
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
n
n
Experience & Qualifications
n
n
5+ years' experience in the travel industry (corporate or retail)
n
Previous leadership or senior Travel Consultant experience
n
Strong GDS expertise, ideally Sabre
n
Proven ability to manage complex itineraries and client relationships
n
Commercially minded with strong communication and problem-solving skills
n
Experience working with KPIs and driving team performance
n
n
What You'll Enjoy
n
OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super
n
n
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
n
Our People:



FCTG is an Equal Prospect Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
n
Development: Individualised Learning & Development pathway options
n
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
n
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
n
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
n
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
n
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
n
Mental Health: Support and Employee Assistance Program for staff and family
n
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****, Sydney in ****)
n
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
n
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
n
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
n
#J-*****-Ljbffr

📌 Team Leader - Canberra, Act
🏢 Flight Centre Travel Group
📍 Canberra