Job Description
AtCentorrinoTechnologies
(CT),we'remore than just tech—we'rea community that goes beyond expectations.We'vebeen recognised as a Great Place to Work in**** and Top 5 Inspiring Workplaces for ****, with an
outstandingeNPSscore
of 68. Andwe'renot stopping there.We'reon a mission to redefine the customer experience, and we needa passionateService Desk Analystto join ourService Continuity Teamin Western Australia.
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WhatYou'llDo
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Answer inbound calls and deliver prompt, friendly, and professional support.
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Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
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Keep customers informed with clear, confident, and timely updates.
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Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
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Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
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WhatYou'llBring
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A mature, "own it" mindset with robust follow-through.
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A team-first approach and a high level of accountability.
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Clear communication skills and a practical, solutions-focused mindset.
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A genuine passion for customer service and helping people.
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A willingness to learn, grow, and build your skills — we'll support you every step of the way.
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Basic IT skills are preferred,with ITIL knowledge or IT certifications considered a bonus, not a requirement.
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Hybrid working(for majority ofourroles)with team anchor days to support collaboration.
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
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Note: A valid Vulnerable People /Working with Children Check (WWCC) and Police Check are required.
#J-*****-Ljbffr

📌 Service Desk Analyst (Perth)
🏢 Centorrino Technologies
📍 Perth