Job Description
This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.
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As a Lead Repair Coordinator, you'll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes, and acting as a key point of contact between supervisors, project managers, trades, insurers and homeowners.
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Key Responsibilities
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Lead and support a team of repair coordinators, providing guidance and support across daily workflows
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Oversee the coordination of multiple insurance repair projects from initial approval through to completion
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Manage job allocation, scheduling, work orders and project priorities
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Monitor project timelines, KPIs and workflow performance
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Handle escalations and resolve issues to maintain strong customer outcomes
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Review documentation, compliance requirements and project records for accuracy
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Identify opportunities to improve systems, efficiencies and team performance
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Assist with training and development of junior coordinators
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This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.
n
As a Lead Repair Coordinator, you'll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes, and acting as a key point of contact between supervisors,



project managers, trades, insurers and homeowners.
n
Key Responsibilities
n
n
Lead and support a team of repair coordinators, providing guidance and support across daily workflows
n
Oversee the coordination of multiple insurance repair projects from initial approval through to completion
n
Manage job allocation, scheduling, work orders and project priorities
n
Monitor project timelines, KPIs and workflow performance
n
Handle escalations and resolve issues to maintain strong customer outcomes
n
Review documentation, compliance requirements and project records for accuracy
n
Identify opportunities to improve systems, efficiencies and team performance
n
Assist with training and development of junior coordinators
n
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About You
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Extensive experience in repair coordination, insurance repairs, claims management or construction administration
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Strong understanding of insurance building workflows and repair processes
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Previous experience leading, mentoring or managing a team is highly desirable
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Excellent organisational skills with the ability to manage competing priorities
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Confident communicator who can build strong relationships with internal teams and external stakeholders
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Offer
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$80k - $95k + Super (dependent on experience)
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Great working workplace with flexible hours
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Opportunity to take ownership of a key role within the business
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Genuine career progression opportunities
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Additional information
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Beaches, cafés and walking tracks minutes away
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Parking onsite available
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Lead a close knit team within a growing business
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📌 Lead Repair Coordinator (Queensland)
🏢 Pathway Recruitment
📍 Queensland