Job Description
The Company
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Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services.
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They are currently seeking a motivated Call Centre professional to join their high-performing and dynamic team in an exciting 6 month contract opportunity based in the Sydney CBD.
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The Job
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Reporting through to a Team Leader, you will be responsible for the following duties:
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Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
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Accurately process customer applications and data within required timeframes using relevant systems.
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Maintain accurate records of customer communications and feedback.
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Provide effective administrative support, including data entry, word processing and spreadsheet use.
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Perform general administrative tasks to support team operations.
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You
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To qualify for this prospect, you must have experience in the following areas and possess the personal qualities below:
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Minimum 12 months' experience in a call centre environment.
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Experience working in the local or state government sector is desirable.
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Strong written and verbal communication skills.
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Ability to work across multiple systems simultaneously.
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Demonstrated customer service skills with strong attention to detail.
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📌 Call Centre Officer | Nsw Government (New South Wales)
🏢 SB Recruitment
📍 New South Wales