Job Description
Key Responsibilities
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Family Contact Supervision
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Supervise family contact visits in accordance with individual case plans and organisational requirements.
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Provide safe transport for children and young people to and from family contact visits.
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Support positive interactions between children, young people, and family members.
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Observe and monitor contact visits to ensure children's safety, wellbeing, and emotional needs are met.
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Identify and respond appropriately to any risk of harm or child protection concerns.
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Exercise professional judgement to suspend or cease contact visits where a child's safety or wellbeing may be compromised.
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Communicate concerns, observations, and recommendations to the Case Manager in a timely manner.
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Attend case conferences, review meetings, and other stakeholder meetings as required.
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Documentation and Reporting
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Maintain accurate, objective, and comprehensive reports following each contact visit.
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Document observations of family interactions, child wellbeing, and any concerns arising during visits.
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Update case management databases and systems as required.
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Ensure all records are completed within required timeframes and comply with legislative and organisational standards.
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Cultural Safety and Inclusion
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Promote culturally protected and inclusive practices for all children, young people, families, and carers.
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Respect and support the cultural identity, traditions, and community connections of children and young people.
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Support carers to understand and respond to children's cultural needs.
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Demonstrate an anti-bias approach and commitment to diversity and inclusion.
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Collaboration and Service Delivery
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Work collaboratively with Case Managers, carers, families,



and external stakeholders.
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Contribute to positive outcomes for children and young people through effective communication and teamwork.
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Maintain professional relationships with key stakeholders and community organisations.
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Participate in continuous improvement and quality assurance initiatives.
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Health, Safety and Wellbeing
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Comply with all workplace health and safety requirements.
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Identify, report, and manage risks in accordance with organisational procedures.
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Promote a culture of health, safety, and wellbeing.
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Ensure incidents and hazards are reported promptly and accurately.
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Essential Criteria
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Knowledge, Skills and Experience
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Experience working with children and young people.
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Understanding of Out of Home Care (OOHC), child protection principles, and family preservation practices.
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Ability to recognise and respond to child protection concerns and risks of harm.
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Experience working with families experiencing complex needs, trauma, and conflict.
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Strong interpersonal and relationship-building skills.
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Excellent written communication and report-writing skills.
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Sound organisational, time management, and problem-solving abilities.
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Proficiency with Microsoft Office and electronic case management systems.
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Ability to work independently and manage competing priorities.
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Desirable Criteria
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Previous experience supervising family contact visits.
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Knowledge of trauma-informed and child-centred practice frameworks.
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Experience working in regional or rural communities.
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Understanding of Aboriginal culture, community, and culturally safe practices.
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Experience working within community services, child and family services, or OOHC programs.
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Qualifications and Requirements
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Essential
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Current Driver's Licence.
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Current First Aid and CPR Certificate.
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Current NSW Working With Children Check.
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National Criminal History Check.
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Ability to travel throughout Parkes and surrounding Central West NSW communities.
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Experience working within child, youth, family, or community services.
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Desirable
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Certificate IV, Diploma, or tertiary qualifications in Community Services, Youth Work, Child and Family Services, Psychology, Social Work, Human Services, or a related discipline.
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Relevant OOHC experience.
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What We Offer
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SCHADS Award Level 2 remuneration.
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Salary packaging benefits (where applicable).
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Ongoing professional development and training opportunities.
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Supportive and collaborative team environment.
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Flexible work arrangements.
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Access to organisational vehicles for approved work-related travel.
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Employee Assistance Program (EAP) and wellbeing support.
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The opportunity to make a meaningful difference in the lives of children and young people and their families.
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Lifestyle Solutions is committed to safeguarding children and young people. Employment is subject to satisfactory background checks, including a Working with Children Check, National Criminal History Check, and relevant employment screening requirements.
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📌 Family Contact Worker - Casual (New South Wales)
🏢 Lifestyle Solutions
📍 New South Wales