Job Description
Our client is a well-established community housing provider delivering secure, affordable and sustainable homes across New South Wales. Their work goes beyond housing - partnering with tenants, community groups, and support services to strengthen wellbeing and build thriving communities.
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They are seeking a values-driven Tenancy Manager to join their customer-focused team and play a key role in delivering exceptional tenancy management and community outcomes.
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The Opportunity
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In this hands-on role, you'll be the first point of contact for tenants, ensuring their needs are met with care, professionalism and responsiveness. You'll manage a diverse tenancy portfolio, supporting residents to sustain their housing through proactive engagement and practical problem‐solving.
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You'll also work collaboratively with internal teams and external partners to address tenancy issues, manage arrears and property care, and contribute to broader community wellbeing initiatives.
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Key Responsibilities
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Provide responsive, respectful and consistent customer service
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Manage tenancy agreements in line with the NSW Residential Tenancies Act ****
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Support tenants to sustain their tenancies through early intervention and engagement
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Manage arrears, property standards, and anti-social behaviour
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Prepare documentation and represent the organisation at NCAT where required
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Collaborate with colleagues and support partners to achieve positive tenant outcomes
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Maintain accurate records and comply with organisational policies and reporting standards
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Tenancy Manager
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Our client is a well-established community housing provider delivering safe, affordable and sustainable homes across New South Wales. Their work goes beyond housing - partnering with tenants, community groups, and support services to strengthen wellbeing and build thriving communities.
n
They are seeking a values-driven Tenancy Manager to join their customer-focused team and play a key role in delivering exceptional tenancy management and community outcomes.
n
The Opportunity
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In this hands-on role, you'll be the first point of contact for tenants, ensuring their needs are met with care, professionalism and responsiveness. You'll manage a diverse tenancy portfolio, supporting residents to sustain their housing through proactive engagement and practical problem‐solving.
n
You'll also work collaboratively with internal teams and external partners to address tenancy issues, manage arrears and property care, and contribute to broader community wellbeing initiatives.
n
Key Responsibilities
n
n
Provide responsive, respectful and consistent customer service
n
Manage tenancy agreements in line with the NSW Residential Tenancies Act ****
n




Support tenants to sustain their tenancies through early intervention and engagement
n
Manage arrears, property standards, and anti-social behaviour
n
Prepare documentation and represent the organisation at NCAT where required
n
Collaborate with colleagues and support partners to achieve positive tenant outcomes
n
Maintain accurate records and comply with organisational policies and reporting standards
n
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About You
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You're an organised and empathetic professional who thrives in a busy, people-focused workplace. You bring a mix of practical tenancy management skills and a genuine commitment to community impact.
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Essential
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Experience in property management (community housing, public housing, or real estate)
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Sound understanding of the NSW Residential Tenancies Act ****
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Strong communication, negotiation and conflict-resolution skills
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Self-motivated, with the ability to work autonomously and as part of a team
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Current NSW Driver's Licence
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Desirable
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Understanding of social and affordable housing frameworks
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Experience engaging with vulnerable communities
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Prior NCAT representation experience
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Qualifications in social work, community services or a related discipline
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What's on Offer
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Salary: $95,000 + Super + Salary Packaging (SCHADS Level 4)
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Hybrid working model (4 days onsite / 1 day WFH)
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Supportive, values-led culture focused on inclusion and empowerment
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Opportunity to make a tangible difference in people's lives and communities
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#J-*****-Ljbffr

📌 Tenancy Manager (New South Wales)
🏢 Public Sector People
📍 New South Wales