Job Description
It isn't sales. It isn't admin. It's the person who makes sure nothing falls through - the CRM, the quote follow-ups, the report that tells us the truth on a Monday morning instead of what we'd like to hear. Our salespeople lose about a day a week to this. Your job is to take it off them, then build the system that stops it coming back.
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Three businesses. Three sales people. One pipeline that should tell a single clear story - and doesn't, because nobody has built it yet.
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That's the job. Not tidying up someone else's half-finished system. Building the thing properly, from a blank page, and then making it run so reliably that everyone forgets how much work it took.
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We're a group of Queensland and NSW businesses in training, hydraulics and engineering - delivering nationally recognised qualifications to coal mines across the Bowen Basin, supplying and servicing hydraulic systems, and running 3 workshops that keep heavy industry moving. Demand is arriving faster than we can organise it. That's a valuable problem, and it's the one you'd be here to solve.
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What you'd own
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The weekly rhythm. Pipeline data locked down Friday. Pre-read out Monday morning. You chair the Monday meeting, and it runs to your agenda in 45 minutes because everyone did their pre-work - because you made sure they did.
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Pipedrive across all three businesses. You own it. Structure, automations, workflows, reporting. Nobody looks over your shoulder.
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The reporting our owners actually run decisions from. Success looks like them reading it and not needing to ask a single follow-up question.
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Forward capacity.



Empty classrooms and quiet workshop weeks are revenue we've lost before we noticed. You build the measure that spots them early and turns them into named actions.
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Reactivating customers who've gone quiet. Systematically - sequenced, AI-assisted outreach that you build with external help. You make contact and book the conversation. Closing is somebody else's job.
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Content coordination, as a genuine secondary duty. Our production agency does the creative work. You brief them, chase the recordings, schedule and post.
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What this role deliberately does not do
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No quoting. No closing. No technical scoping. No being anybody's assistant. The boundaries are written down and we mean them - the whole point of the role is that it stays focused enough to actually hold.
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The kind of person this suits
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You get real satisfaction from a system that holds. A list that gets fully worked, not mostly worked. A number that's right every single week, not roughly right most weeks.
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You're comfortable chasing three sales people and a business owner for something they committed to and haven't done - and comfortable doing it a third time without softening. That's not a personality flaw here, it's the job description.




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You like building the thing that means you never have to ask twice. You'd rather automate a task than be praised for doing it manually.
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And honestly:
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Two of the people you'll work with most closely are big-picture, fast-moving, relationship-driven types who will change direction mid-week and over-commit in meetings. We know. It's written into the role documentation, along with the specific protections that stop it landing on you - decisions confirmed in writing every Monday, commitments logged against the person who made them, and explicit backing when you hold the line.
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You'd be the first person in this group whose actual job is to make things run on rails. There's a lot of ground to claim.
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You'll need
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Real CRM ownership experience (Pipedrive ideal, HubSpot or Salesforce fine)
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Confidence on the phone with industrial customers - maintenance planners, supervisors, workshop managers. Not a call-centre voice.
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The instinct to build a process rather than repeat a task
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Based in Mackay, or willing to be. Newcastle or Sydney considered, hybrid negotiable. Not a remote role.
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What's in it for you beyond the salary
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Eighteen to twenty-four months of this and you haven't got coordinator experience on your CV. You've built and owned a commercial operating system across three businesses - CRM, automation, reporting, the lot - from nothing. That's a rare thing to be able to point at, and we'll write you the reference that says so.
#J-*****-Ljbffr

📌 Sales Operations Lead Mackay, Newcastle Or Sydney (New South Wales)
🏢 APT Specialist Hydraulics and Training
📍 New South Wales